What should a supervisor do if an employee is printing unusually large quantities of patient records?

Determining what information was printed and why is the most appropriate course of action in this scenario. This approach aligns with best practices in data governance, allowing the supervisor to gather context before jumping to conclusions. Understanding the reasoning behind the large print volume can uncover legitimate needs, such as preparing reports for patient care or fulfilling a requisition for information from another department.

This investigation is critical as it helps ensure that the actions are based on understanding rather than assumption, potentially addressing any genuine needs the employee might have. Additionally, it reflects a commitment to due process and accountability, which are essential in maintaining trust and a positive work environment.

Taking other actions, such as reprimanding or firing the employee without understanding the situation, can lead to misunderstandings and can undermine morale. Similarly, revoking access privileges without insight into the reason could inhibit necessary functions and may be perceived as punitive rather than corrective. Hence, gathering detailed information allows supervisors to make informed decisions that uphold policies while also supporting their team.